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New Credit Karma Platform Brings More Personalised and In-depth Credit Guidance - Aimed to Boost Nation’s Credit Knowledge

  •  Tools designed to demystify and educate. Members get more insight into how credit scores are calculated and how to improve them
  • Guidance more personalised and considers a member’s motivations and goals, not just products
  • New app and alerts system also quickly warns users of potential fraud or suspicious behaviour

Business Wire

UK fintech and free credit report provider has completed a radical overhaul of its web and app offering, bringing more tools and services to its members.

With the aim of educating through personalised information and actionable steps - a key new market-leading feature is that the credit score is now broken up into eight main ‘credit factors’.

Each of these factors can be explored and better understood, with the service offering practical guidance on improving these elements to ensure members can make positive financial progress.

For example, when it comes to ‘credit utilisation’ – the platform will explain that the most favourable use of credit is between 1-24% of total available credit and that anything over 75% can start to harm your score. Using this information, the platform will suggest which lines of credit to reduce first.

The seven other factors influencing user credit scores are listed as:

- Payment history
- Credit limit
- Time on electoral roll
- Historic utilisation
- Age of credit
- Mortgage
- Number of new accounts.

Members will be provided with personalised guidance on how each factor influences their score and where they can improve it.

And in contrast to other credit report providers that lead with recommended products, Credit Karma now revolves around member motivations and goals – be it boosting your credit score or improving your home. A step-by-step mini questionnaire helps members find products tailored to their financial situation.

The ability to watch for potential ID theft or similar fraud has also been given a boost with the new platform changes – with the option for push notifications to alert members if certain elements of their credit health changes or new credit agreements are detected. And members credit scores are updated every seven days – the most frequent in the market – to help customers stay on top of their financial progress.

In addition to the changes to the site and app, Credit Karma will be increasing the number of products it will offer in the coming months, to give its members even more choice.

Nichole Mustard, Co-founder and Chief Revenue Officer of Credit Karma said: “We’re being more transparent than other credit report providers, breaking up the credit score into its constituent parts and in a personalised way, helping members understand what they can do to improve their situation and get more out of their financial lives.

“We’re also talking to our members differently, compared to our competitors. We are personalising our product by focusing on the individual member’s goals they want to achieve rather than simply listing a range of financial products that might not be right for where they are in their financial journey. We believe consumers will appreciate this approach and that the new platform will enable us to help our members even more.”

About Credit Karma

Founded in 2007 by Kenneth Lin, Nichole Mustard and Ryan Graciano, Credit Karma is a personal finance technology company best known for providing more than four billion free credit scores to consumers. In 2019, the company grew its international footprint by going live in the U.K. Today, Credit Karma is the go-to destination for more than 100 million members globally — using predictive, data-driven insights to identify opportunities where consumers can make the most of their money. Whether someone is interested in getting a better rate on a credit card, looking for ways to save or simply needs to monitor their credit, Credit Karma offers actionable tools to champion financial progress for them. Learn more about how Credit Karma members are making financial progress on Facebook, Twitter, and YouTube.

The information in this statement is intended for journalists and media professionals only. The information should not be construed as a financial promotion under the Financial Conduct Authority's (FCA) Handbook of Rules and Guidance.

For more information, please contact Third City PR:
Tabby Haysom / 020 3668 6903 / 07719939902 /
Matt Hubbard / 020 3657 9779 / 07719 939900 /


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