Italy's Antitrust Authority on Tuesday
fined Italian insurers UnipolSai Assicurazioni and Generali
Italia five million euros each for unfair commercial practices
in paying out damages on car insurance policies, the authority
said.
The authority said it had decided to levy the maximum fine "in
consideration of the seriousness and duration of the practice",
which it said breached Italy's consumer protection code.
It said the two insurance giants "made it hard for customers to
gain access to the accident file and omitted significant
information on the amount of reimbursement or on its refusal".
The authority cited "misleading and aggressive conduct".
Consumer groups said the fine was too small while the insurers
said they would appeal saying they had done nothing wrong.
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